Last updated: 12 November 2026
This policy explains how DUMZI Solutions Private Limited ("we", "us") handles personal information on shop.etelligo.com, in the Etelligo Shop workspace, and on the online stores that store owners run with Etelligo Shop.
1. Who this policy covers
- Store owners and their staff who buy a plan and use the workspace. For their information, we decide how it is used.
- Shoppers who buy from a store built on Etelligo Shop. The store owner decides how shoppers' information is used, and we process it for them to run the store.
2. What we collect
- Account details: name, business name, email, mobile number, address and GSTIN where given.
- Store content: products, prices, photos, orders, customers and settings that the store owner adds.
- Shopper details needed for an order: name, phone, email, delivery address and order history.
- Payment records: amount, date and the payment reference from the payment gateway. We do not see or store full card numbers, UPI PINs or net banking passwords; these are handled by the payment gateway.
- Technical records: IP address, browser, sign-in times and an activity log of changes, used for security.
3. How we use it
- To create and run your account and store, and to process orders and payments.
- To send messages you or the store asked for: sign-in details, invoices, order updates and price quotes on email, SMS or WhatsApp.
- To prepare GST invoices and keep records the law requires.
- To keep the service safe, prevent misuse and fix problems.
We do not sell personal information, and we do not use shoppers' information to advertise to them.
4. Who we share it with
Only with service providers that help run the service, and only what they need: payment gateways (such as Razorpay), SMS and WhatsApp providers, email providers, courier partners chosen by the store, and our hosting provider in India. We also share information when the law requires it.
5. How we protect it
Connections are encrypted (HTTPS). Each store's data is kept apart from every other store's data. Passwords are stored only in hashed form, payment-gateway keys are encrypted, and staff see only the pages their role allows.
6. How long we keep it
While your account is active, and afterwards for as long as tax and accounting laws require. A store owner can download their data to Excel at any time and can ask us to delete their account.
7. Your choices
- You can see and correct your details in your account.
- You can ask for a copy of your information or for it to be deleted, subject to records the law requires us to keep.
- Shoppers should contact the store they bought from first; we will help the store answer.
8. Cookies and browser storage
We use the browser's storage to keep you signed in and to remember your cart. We do not use advertising cookies.
9. Changes to this policy
If we change this policy, we will update the date at the top of this page and, for important changes, tell store owners by email.
10. Contact and grievances
For any question or complaint about privacy, email info@etelligo.com, call +91 8745002800, or write to DUMZI Solutions Private Limited, A-68, Budh Vihar, Tajpur Pahadi, Badarpur, Delhi, Delhi 110044, India. We will acknowledge a complaint within 48 hours and try to resolve it within 30 days.