Last updated: 12 November 2026
These terms are an agreement between you and DUMZI Solutions Private Limited ("we", "us"), which owns and runs Etelligo Shop. By buying a plan or using the workspace, you accept these terms.
1. The service
Etelligo Shop is online software that lets a business run its own online store: a store website, a workspace to manage products, orders, customers, delivery, invoices and messages, and the features listed for each plan on the Pricing page.
2. Your account
- You must give correct business and contact details and keep them up to date.
- You are responsible for your sign-in details and for what your staff do with the accounts you create for them.
- Tell us at once if you think someone else has used your account.
3. Plans and payment
- Plans are paid in advance for the period you choose. The price and any tax are shown before you pay.
- Each plan has limits, such as the number of products, staff, orders and designs. You can move to a bigger plan at any time.
- If a plan is not renewed, the store and workspace may be paused after the period ends. Your data is kept for a reasonable time so you can renew or download it.
- Refunds are covered by our Refund and Cancellation Policy.
4. Your store and your customers
- You are the seller on your store. You are responsible for your products, prices, descriptions, taxes, delivery, returns and service to your customers.
- You must follow the laws that apply to your business, including consumer protection, GST and e-commerce rules, and publish your own store policies.
- Money your customers pay through your own payment gateway goes to you directly; your agreement with that gateway applies.
5. What you must not do
- Sell anything illegal, counterfeit, or banned by Indian law or by the payment gateway.
- Send messages customers did not agree to receive, or misuse the messaging features.
- Try to reach another store's data, break the security of the service, or overload it.
- Copy, resell or reverse-engineer the software.
We may suspend a store that breaks these rules, after notice where possible.
6. Your content and data
Your products, photos, customers and orders belong to you. You allow us to store and process them only to run the service for you. You can download them at any time.
7. Our software
The Etelligo Shop software, designs, name and logo belong to us. Your plan gives you the right to use them for your store while your plan is active.
8. Availability
We work to keep the service running at all times, but there may be short breaks for maintenance or for reasons outside our control. Services run by others, such as payment gateways, SMS, WhatsApp and couriers, depend on those providers.
9. Limit of liability
To the extent the law allows, we are not liable for indirect losses such as lost profit or lost business, and our total liability for any claim is limited to the fees you paid us for the plan in the three months before the claim.
10. Ending the agreement
You can stop using the service at any time. We may end it if you break these terms seriously, after notice where possible.
11. Law and disputes
These terms are governed by the laws of India. Courts in Delhi have jurisdiction over any dispute.
12. Contact
For any question about these terms, email info@etelligo.com, call +91 8745002800, or write to DUMZI Solutions Private Limited, A-68, Budh Vihar, Tajpur Pahadi, Badarpur, Delhi, Delhi 110044, India.