Last updated: 12 November 2026
This policy covers payments made to DUMZI Solutions Private Limited for Etelligo Shop plans. For an order placed on a store built with Etelligo Shop, the refund and return policy of that store applies; please contact the store.
1. Cancelling a plan
- You can cancel at any time by contacting us. Your plan stays active until the end of the period you have paid for and is then not renewed.
- Your data is kept after cancellation for a reasonable time, so you can download it or come back.
2. When you get a refund
- Payment taken but plan not started: if money left your account but your workspace was not created, the full amount is refunded.
- Paid twice by mistake: the extra payment is refunded in full.
- Within 7 days of first purchase: if Etelligo Shop does not work for you, ask within 7 days of your first payment and we will refund the plan amount.
3. When a refund is not given
- For a renewal, or for part of a period already started, after the first 7 days.
- For messages, add-ons or services already used.
- When an account is suspended for breaking the Terms of Service.
4. How refunds are paid
Refunds go back to the same card, UPI or bank account used for payment, through the payment gateway. Once approved, they usually reach you in 5 to 7 working days, depending on your bank.
5. GST credit note
For every refund, a GST credit note is issued against the original invoice. It shows the taxable value and the tax reversed (CGST and SGST, or IGST), in the same way as the invoice. You can download it from your workspace under Subscription, next to your invoices, and use it for your GST returns and accounts.
6. How to ask
To cancel or ask for a refund, email info@etelligo.com, call +91 8745002800, or write to DUMZI Solutions Private Limited, A-68, Budh Vihar, Tajpur Pahadi, Badarpur, Delhi, Delhi 110044, India. Please give your store name, the registered email and the payment reference.